Any queries in relation to your order or general matters, please email simon@beyondgenetics.co.uk

Shipping Inquiries

Please note that we aim to ship your order to you within 2-3 working days. (Uk only) If you haven't received an email notification from Beyond Genetics after 2 working days, please email simon@beyondgenetics.co.uk

Europe - Orders will arrive within 7-10 working days 

Rest of the World - Orders will arrive within 12 working days 

Returns

To arrange a return please download and print the "Returns Form" if you require any further assistance please email returns@beyondgenetics.co.uk please make sure you quote your order number.

Refunds

We do offer a Refund on items that are unused and in the same condition as you received it. Upon inspection we will credit your debit or credit card and notify you via email. To be eligible for a refund we must receive the item(s) within 14 days of the purchase date. You are responsible for paying your own shipping costs. We do recommend you send the goods back via registered post. Please click here to download the returns form. 

Address for returns

Beyond Genetics, 35 Farm Lees, Charfield, Wotton Under Edge, Gloucestershire, GL12 8JA

Exchanges

Providing the product has not been damaged in any way, we can offer an exchange. 

When returning an item for a refund or exchange, please indicate your order number on the returns form. If you require any further information please email returns@beyondgenetics.co.uk

Please remember to download the Returns Form to expedite your refund or exchange 

Beyond Genetics, 35 Farm Lees, Charfield, Wotton Under Edge, Gloucestershire, GL12 8JA

 

Please get in touch!